Privacy Policy for Concha AI
Last updated: 29 November 2025

Concha AI (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website conchaai.dreamhosters.com and use our services, including AI-powered tools, chat features, and digital content.

By accessing or using this website, you confirm that you have read and understood this Privacy Policy.

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1. Information We Collect

a) Personal Information You Provide

We may collect personal information when you:

• Subscribe to newsletters

• Fill out contact forms

• Download resources

• Join the Concha Community

• Engage with our chat assistant

• Request consultations or demos

This information may include:

• Name

• Email address

• Company name

• Job title

• Phone number

• Any message or information you choose to submit

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b) Automatically Collected Data

When visiting the website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed

• Time spent on pages

• Referring URLs

• Cookies and tracking technologies (via analytics tools)

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c) AI Chat Interactions

When you use the Ask Concha or support chatbot (powered by Crisp), we may collect:

• Chat messages

• Contextual information to improve support

• Technical metadata (browser, device, timestamps)

These messages may be processed through third-party AI or support platforms.

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2. How We Use Your Information

We may use your information to:

• Provide and improve our services

• Respond to enquiries or support requests

• Send newsletters, insights, or marketing communications

• Personalize your experience

• Analyse website performance and user behaviour

• Improve AI training data in a privacy-preserving manner

• Detect and prevent fraud or misuse

We do not sell your personal data.

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3. Legal Basis for Processing (EU/EEA/GDPR)

We process your data based on:

• Consent (newsletter subscription, cookies, AI chat)

• Legitimate interests (analytics, service improvements, security)

• Contractual necessity (responding to service enquiries)

• Legal obligations (record-keeping, compliance)

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4. Sharing Your Information

We may share data with:

• Service providers (hosting, analytics, CRM, email automation)

• AI and chat platforms (e.g., Crisp for support messaging)

• Professional advisors (e.g., legal, compliance)

We never sell your personal information.

All providers are bound by confidentiality and data-processing agreements.

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5. Cookies & Tracking Technologies

We use cookies to:

• Enable core functionality

• Improve performance

• Provide analytics

• Personalise content

You may manage cookies using the banner on first load or through your browser settings.

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6. Data Retention

We keep your information only as long as necessary for:

• Service delivery

• Legal compliance

• Resolving disputes

• Business operations

Chat transcripts, form submissions, and analytics logs are retained securely based on internal policies.

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7. International Data Transfers

Some service providers may process data outside the EU/EEA.
In these cases, we ensure protection via:

• Standard Contractual Clauses (SCCs)

• Privacy Shield-aligned frameworks (where applicable)

• Equivalent legal safeguards

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8. Your Rights (GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Object to processing

• Withdraw consent

• Request data portability

• File a complaint with your local Data Protection Authority

To exercise these rights, contact us at:
[Insert Email Here]

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9. Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption

• Access controls

• Secure servers

• Monitoring and logging

• Industry-standard security best practices

However, no online transmission is 100% secure.

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10. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

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11. Children’s Privacy

Our website is not intended for individuals under 16 years old.
We do not knowingly collect data from minors.

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12. Changes to This Policy

We may update this policy from time to time.
The latest version will always be posted on this page with the updated date.

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13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Concha AI – Privacy Office
Email: support@concha-ai.com
Website: https://conchadev.goldencreative.pt

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Thank you for trusting Concha AI with your information.